Shipping policy

All our orders have to be processed before they can be shipped, so the total delivery time is divided into two parts: Processing Time and Shipping Time.

Total Delivery Time = Processing Time + Shipping Time

Processing Time: 3-5 business days

Notes:
a. Processing Time of the product is calculated from the time your order is verified, after which the order is just put into processing procedures.
b. Processing Time or delivery time of the product might be put off due to the delay of order verification, holidays or shortage of stock.
*As our suppliers come from all over the world, our processing or delivery time will be extended on certain festivals, such as Christmas, Easter, Father's Day, Mother's Day, Chinese Lunar New year, etc. Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 5-6 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient. Normal service resumes immediately after each holiday.

• For handmade, hand painted or customized products, it might take an extra 7-10 days for production, which would be specified in our Product Description.

Shipping Time：

We provide different shipping methods for different product categories. Your shipping time will be affected by the shipping method you specified. Please refer to the chart below to know about the shipping information you want.

 STANDARD Shipping:

• Shipping time: 7-10 Business days
• Order value Below $40 shipping fee costs $7, Order value over $40 enjoy free standard shipping. 

EXPRESS Shipping:

• Shipping time: 3-7 Business days
• Order value Below $40 shipping fee costs $15, Order value over $40 costs $8

The area in which we accept transportation:

United States, Denmark, Ukraine, Armenia, Bulgaria, Croatia, Iceland, Liechtenstein, Hungary, North Macedonia, Luxembourg, Turkey, San Marino, Serbia, Cyprus, Orlando Islands, Austria, Andorra, Greece, Germany, Italy, Latvia, Norway, Czech Republic, Moldova.Monaco, Slovakia, Slovenia, Svalbard and Jan Mayan, Guernsey, Greenland, Georgia, Vatican, Belgium, France, Faroe Islands, Poland, Bosnia and Herzegovina, Jersey, Ireland, Estonia, Sweden, Switzerland, Guadeloupe, Reunion, Belarus, Gibraltar, Kosovo.Lithuania, Romania, Finland, United Kingdom, Netherlands, Portugal, Spain, Albania, Isle of Man, Mayotte, Malta, Montenegro, Uruguay, Ecuador, Colombia, Guyana, Venezuela, Paraguay, Brazil, Chile, French Guiana, Bolivia, Falkland Islands, Peru, Suriname.Dutch Caribbean, Argentina, Belize, Guatemala, Costa Rica, Saint Lucia, Saint Kitts and Nevis, Saint Barthelemy, Saint Vincent and the Grenadines, Saint Pierre and Miquelon Islands, Dominica, Dominican Republic, Anguilla, Antigua and Barbuda, Nicaragua, Bahamas, Barbados, Panama.
Cura ç ao, Cayman Islands, Grenada, French St. Martin, Honduras, Haiti, Jamaica, Turks and Caicos Islands, Trinidad and Tobago, Bermuda, small islands outside the United States, British Virgin Islands, Netherlands St. Martin, El Salvador,Montserrat, Aruba, Martinique, Canada, Mexico

Please Note, We are temporarily unable to transport the following countries:

Bhutan, Timor-Leste, China, Macao Special Administrative region of China, Hong Kong Special Administrative region of China, Central African Republic, Uzbekistan, Uganda, Chad, Yemen, Israel, Iraq, Cape Verde, Russia, Gambia, Guinea, Guinea-Bissau, Congo (Brazzaville), Congo (Democratic Republic of), Libya, Liberia, Ghana, Gabon.
South Georgia and South Sandwich Islands, South Sudan, South Africa, Botswana, Qatar, Rwanda, India, Indonesia, Eritrea, Taiwan, Kyrgyzstan, Djibouti, Kazakhstan, Cameroon, Tuvalu, Turkmenistan, Sao Tome and Principe, Christmas Island, St. Helena, Tanzania, Egypt.
Ethiopia, Kiribati, Tajikistan, Senegal, Sierra Leone, Seychelles, Togo, Bangladesh, Angola, Nigeria, Niger, Nepal, Palestinian Territory, Pakistan, Papua New Guinea, Bahrain, Burkina Faso, Burundi, Cook Islands, Solomon Islands, Tokelau, Morocco.
Brunei, Fiji, Eswatini, Sri Lanka, Singapore, New Caledonia, New Zealand, Japan, Cambodia, Mauritania, Mauritius, Tonga, Saudi Arabia, French Southern Territory, French Polynesia, Thailand, Zimbabwe, Australia, Tristan da Cunha Islands, Nauru, Wallis and Futuna.
Vanuatu, Pitcairn Islands, Kuwait, Comoros, C ô te d'Ivoire, Cocos Islands, Tunisia, Somalia, Jordan, Namibia, Niue, Myanmar, Laos, Kenya, Sudan, British Indian Ocean Territory, Mozambique, Lesotho, Philippines, Samoa, Mongolia, Western Sahara, Norfolk Island, Benin.
Zambia, Equatorial Guinea, Vietnam, Azerbaijan, Afghanistan, Algeria, United Arab Emirates, Oman, Ascension, South Korea, Maldives, Malawi, Malaysia, Madagascar, Mali, Lebanon

Notes:

1) Express Shipping is not available for P.O. Boxes and APO/FPO addresses.

2) Shipping Time does not include a 1-3 day processing period required to process your order from the date your order is placed.

3) We will make every effort to deliver your package ASAP. However, additional time may be required due to invalid addresses and custom clearance issues.

4) Should your package not arrive within 21 days after you have placed your order, you must contact Customer Support within 180 days after your order was placed.

5) Possible tariffs and other possible related costs are borne by the customers.

6) We're improving our delivery process to make your packages even safer, so processing orders may be delayed.

About Tax

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the package reaches its destination country. If any,these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a package due to import duties or taxes.

If the package undergoes customs inspection, the delivery time may be extended and is beyond our control. Please note that the inspection period does not count towards our shipping policy duration.

Contact

Email: [email protected]

Phone Number: +12022495198

Adress: 469 Park Blvd，lochbuie，CO，United States